PNP Device ID PCI\VEN_10DE&DEV_13D7&SUBSYS_75021558&REV_A1\4&62B 0C4E&0&0008Īdapter Type GeForce GTX 980M, NVIDIA compatibleĪdapter Description NVIDIA GeForce GTX 980M Monitors Generic PnP Monitor and Dual Dell P2213 (Digital DVI) Hardware Abstraction Layer Version = "3.0" PCR7 ConfigurationĞlevation Required to View Processor Intel(R) Core(TM) i7-6700 CPU 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)īIOS Version/DateĚmerican Megatrends Inc. Modified GPU clocking using NVIDIA Inspector Modified Advanced display settings for multiple displays changing which monitor was “main” vs. Applied all available updates (except USB Root Hub xHCI: Downloaded the update files > Properties > Power Mangement)ĥ. Used Driver Easy to check for any additional driver updates Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) – Uninstalled through Device Managerį. NVIDIA GeForce GTX 980M GPU (uninstalled with DDU)ĭ.ĝell Monitors (tried with Dell driver and Generic PnP Monitor driver)Į. Uninstalled/Reinstalled/Updated the following driversĪ.ĝisplayLink USB (tried drivers 8.3, 8.4 and 8.5 beta – original driver that came with the device was 7.6 which worked fine with Windows 10 for over a year)ī. Tried multiple USB 3.0 ports on the laptop.ģ. Swapped DVI-D cables between the two monitors.Ģ. Swapped DVI-D cables from the Windows 7 laptop side of the KVMP switch to the Windows 10 laptop side of the switch. This leads me to believe that the monitors and the switch themselves are fine, and the problem resides with the Windows 10 laptop, the USB docking station, or the interaction between the two.ġ. I also have a Windows 7 OS Dell laptop connected to the KVMP switch, and there are no blackouts of the displays when that system is sending data through the switch. The native monitor on my laptop does not black out. I have seen both black out individually, but not at the same time. Dual Dell monitors are connected to the KVMP switch, and these are the displays that black out. The docking station is connected to a KVMP switch via USB and dual DVI-D connectors. I have this computer connected via USB 3.0 port to a docking station (USB3SDOCKDD). I have posted the DisplayLink Support log file as well. My system configuration and specs are listed below. I had been operating in the exact same HW configuration (other than the new SSD) before the crash for over a year without seeing this issue. The problem only started happening recently after my computer (Windows 10 OS) crashed and had to be rebuilt from bare metal (the SSD had become warped). I have searched through many forums and posts relating to this topic and tried a number of troubleshooting procedures (listed below), but nothing seems to rectify the situation. All docking station functions (keyboard, mouse, Ethernet, display) appear to act normally most of the time. Sometimes the issue frequency increases when additional applications are opened on a display, but it has also occurred with no applications open. The frequency of occurrence can range from once every 10-15 minutes (sometimes longer), or as often as once every couple seconds (though this is a rare condition). This issue occurs randomly and lasts only 1-2 seconds, then the display returns to normal.
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